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November CBI Workshops – Exceptional Customer Service
November 10 @ 8:00 AM - 4:00 PM EST
Every interaction with a customer is a chance to provide exceptional customer service. When customers aren’t satisfied with products or services, the costs to the organization are high. In this interactive workshop, you’ll explore strategies needed for customer service excellence, internally and externally. Emphasis is on identifying goals for your organization and job, how to defuse stressful interactions, and ways to provide the very best experience for every customer. Nov. 10, 8am-4pm, $279. Fowler Campus, Room 605